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Loan Servicing Rep

Loan Servicing Rep

Job ID 
Job Locations 
US-NV-Las Vegas
Job Type 
Regular Full-Time
Loan Servicing

More information about this job


BofI Federal Bank is one of the fastest growing banks in the nation. We are publicly traded (NASDAQ: BOFI), FDIC insured, and an Equal Housing Lender.


We rely on the collaborative creativity, intelligence, curiosity and innovation of our employees. We’re tech-savvy problem-solvers who are competitive and hungry for success.


The Loan Servicing Representative - Customer Service is responsible for day to day loan servicing activities, customer service, and adherence to all corporate and regulatory guidelines.  Responsibilities will include, but not be limited to:


• Customer inquiries, research requests, and related correspondence

• Escrow account inquiries

• Insurance inquiries

• Department filing and record keeping

• Payment processing

• Electronic loan file maintenance

• Review and documentation of job related processes and procedures

• Ensuring compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations

Key Skill Sets or Knowledge Requirements

  • Strong analytical and problem solving skills
  • Exceptional verbal, written and interpersonal communication skills; Includes the ability to apply common sense to carry out instructions and instruct others, train personnel, write correspondence and procedures, and speak clearly to customers and employees
  • Excellent organizational and time management skills with a strong attention to detail, the ability to multitask and prioritize objectives
  • Experience, knowledge, and training in bank operational activities and terminology
  • Skills in PC operation, including: word processing, spreadsheet and specialty software programs. 
  • Intermediate typing skills to meet the needs of the position
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
  • Ability to work with minimal supervision while performing duties


Desired Career Experience & Education Requirements

  • Associate degree, or higher, from an accredited college or university, with a concentration in accounting, finance, or business administration
  • 2+ years customer service experience


  • Direct loan servicing, real estate, or commercial loan experience
  • Knowledge of Jack Henry Banking systems
  • Ability to speak a foreign language (Spanish or Mandarin)



Job Functions & Work Environment:


While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



Equal Employment Opportunity:


BofI Federal Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex , gender identity and expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. Candidates must possess authorization to work in the United States.