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Facilities Assistant

Facilities Assistant

Job ID 
2017-1957
Job Locations 
US-CA-San Diego
Job Type 
Temporary Full-Time
Department 
Information Technology

More information about this job

Description

BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets, is one of the fastest growing banks in the nation and is rated in the top 5 of online banks in the country!  This temporary assignment as Facilities Assistant will be responsible for, but not limited to the tasks below:

 

  • Provides facilities support to all areas of the bank as directed or where service or assistance is needed; demonstrates superior customer service and appropriate follow through with involved customers, vendors, contractors, service providers and employees
  • Evaluates, prioritizes and logs service requests; handles routine inquiries, complaints and questions via telephone, e-mail or in person; dispatches appropriate vendors, contractors or service providers; forwards messages as appropriate; trouble shoots and resolves problems within given authority; takes ownership and ensures timely response and resolution of related issues; ensures service activities run smoothly and efficiently; escalates issues to management as appropriate
  • Conducts daily operational duties in relation to routine maintenance and servicing of Bank facilities, including, but not limited to, break rooms, conference areas and printer stations; assists in the origination and maintenance of service schedules; facilitates work orders of outside contractors, services and vendors
  • Preparation, receipt and delivery of all incoming and outgoing mail
  • Setup/Removal of computer assets upon employee onboarding and off boarding
  • Performs other duties as assigned or directed to ensure the smooth operation of the department
  • Facilities support to multiple locations
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions

 

Key Skill Sets or Knowledge Requirements

  • Basic experience, knowledge and training in facilities, mailroom, or clerical support helpful
  • Ability to deal with simple problems involving multiple facets and variables in standardized situations
  • Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees
  • Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs
  • Good organizational and time management skills
  • Ability to work with general supervision while performing duties

 

Desired Career Experience & Education Requirements

 

  • Basic work experience, knowledge in facilities, building support, or similar roles
  • High school diploma or general education degree (GED)

  • Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities

 

Job Functions and Work Environment:

 

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

 

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

 

Equal Employment Opportunity:

 

BofI Federal Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex , gender identity and expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. Candidates must possess authorization to work in the United States.