• Salesforce Program Manager

    Job Locations US-CA-San Diego
    Job ID
    Job Type
    Regular Full-Time
    Centers of Excellence
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets is one of the fastest growing banks in the nation.  We are rated in the top 5 of online banks in the country! We are a branchless bank and an industry pioneer!


    • Provide day-to-day ownership of the Salesforce platform
    • Develop, maintain and deliver on the strategic vision and roadmap for the evolution of Salesforce within BofI (near term and 5 year views)
    • Foster consultative and collaborative relationships with Business Unit leaders to provide proactive identification of opportunities to increase efficiency and effectiveness of sales and customer service Salesforce processes
    • Review individual Business Unit Salesforce initiatives and align with the enterprise strategic direction
    • Continually expand personal and enterprise knowledge of the Salesforce suite of systems; research innovations for review and/or adoption by the Bank
    • Understand the Bank's diverse business units and strategic initiatives; ensure capacity is anticipated and enterprise perspective is considered
    • Identify system and/or application solutions to solve for identified value stream gaps
    • Develop and maintain complete and current governance and project management documentation, and system architecture documentation
    • Ensure the project management and development protocols and processes are adhered to by the CoE team
    • Responsible for ensuring effective Business Unit adoption of Salesforce deployments

    Key Skill Sets or Knowledge Requirements:

    • Creative and analytical thinker with strong problem-solving skills
    • Ability to effectively communicate complex technical concepts, both verbally and written
    • Thrive in a fast-moving, complex and innovative multi-billion $ bank
    • Must be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities  
    • Demonstrable leadership ability that aligns with the Bank's Values:

                   Emotional involvement and a positive mental attitude:  create an uplifting environment for you and for others in the


                   Growth in competence and knowledge:  voraciously acquire and apply advances in knowledge to challenges

                   Character: trustworthy, honest, reliable and loyal to colleagues and the Bank

                   Individual performance:  understanding superior individual performance as hard work and success

                   Team work:  experience working with superior individual performers setting common goals to create an outstanding

                   team, and pro-actively engage team members and other departments to collaboratively resolve issues

                   accurately and timely

    Desired Career Experience & Education Requirements:

    • 8+ years experience with Salesforce.com in an enterprise-level environment (200+ users) using Sales Cloud, Service Cloud, and Salesforce Mobile
    • Deep understanding of native Salesforce features and functionality, role hierarchies, data models
    • Extensive experience building and utilizing custom objects, workflows, process builders, validation rules, and general automation functionality
    • Deployment and management of Salesforce.com integration with Marketo, Five9, CONGA, DocuSign, and other cloud or on premise systems
    • Experience developing custom reports and dashboards for stakeholders at all levels of the organization
    • Experience managing multiple sandbox environments and effectively migrating changes to production environment
    • General understanding of SOAP and REST API calls, Web Services and HTTP requests from APEX, and relational databases
    • Demonstrated project management skills with a sense of commitment and urgency
    • Bachelor’s Degree in Computer Science or related field



    • Salesforce Application Architect certification



    Job Functions & Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.




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