BOFI Federal Bank (NASDAQ: BOFI) with $8.7 billion in assets, is one of the fastest growing banks in the nation and rated in the top 5 of online banks in the country, is looking for a Customer Contact Delivery Manager to join our team!
The VP Customer Contact Delivery is a hands-on position supporting the enterprise-wide strategy to provide a consistent customer experience across all business channels through automation and standardization of telephony solutions. They will optimize the efficiency and effectiveness of the telephony experience for both customers and agents, including call routing, queuing, IVR design, as well as advanced telephony features such as speech analytics.
APPLY DIRECTLY FOR CONSIDERATION, NO AGENCIES ENGAGED
Job Functions & Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Employment Opportunity:
BofI Federal Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex , gender identity and expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. Candidates must possess authorization to work in the United States.