Senior Systems Lead Engineer (Voice Infrastructure)

Job Locations US-CA-San Diego County
Job ID
Job Type
Regular Full-Time
Information Technology


BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets is one of the fastest growing banks in the nation. We are rated in the top 5 online banks in the country!  


We are growing and looking for a talented Voice Engineer!!


The Senior Systems (Lead) Voice Engineer is responsible for the design, configuration, implementation and support of the local and wide area networks at BofI. The responsibilities include continuous testing and evaluating of the existing Voice network infrastructure to ensure proper performance and maximum uptime. The position will assist in the global day-to-day troubleshooting and support of BofI local and wide area Voice networks. The individual must be a proven self-starter with the ability to manage multiple tasks with very little supervision. Support new project Implementations within project scope and schedule. Provide Help Desk Level 2 support and any other duties as assigned.


In addition, they must be able to perform the following:


  • Configuration of Cisco voice infrastructure utilizing Cisco Provisioning Manager and Cisco Unity Connection Voicemail system
  • Assembly, installation and configuration of Cisco voice and network equipment
  • Experience with a variety of Cisco Call Manager revisions and Cisco Unity Voicemail system
  • Work with other IT team members to fulfill a Cisco Voice Engineer role, and schedule and prioritize activities on projects involving the deployment of application and software
  • Manage an IP Telephony refresh and rollout of VoIP phones across the enterprise
  • Documentation and evaluation of existing Voice and Data infrastructure
  • Integral role in the engineering department responsible for the production Data and VoIP networks consisting of multiple interconnected locations
  • Planning, Designing and Implementation of major Voice and Data Network Upgrades
  • Participate in office relocations, expansions, and other infrastructure changes
  • Work closely with OCEO to support any technical evaluations of telephony related technologies
  • Provide reliable 24/7 support for all the facilities within client's service territory
  • Report progress to supervisor and project managers, including the preparation of weekly status reports
  • Documenting network deployment and maintaining up-to-date network diagrams
  • Support, monitor, configure, implement and document current local and wide area networks (including both physical and logical structures) within the BofI environment
  • Troubleshoot and manage calls/tickets from the technical services group and assist with network administration
  • Provide analysis of network configuration and related documentation. Monitor systems for network alerts and events so quick response can be provided and issues can be pro-actively addressed
  • Maintain relationship with vendors, consultants and ensure that network standards and deliverables are met
  • Produce reports and perform additional tasks as assigned
  • Document production systems for security, capacity, and usage
  • Maintain the process involved in administration, maintenance, security, backup, and recovery
  • Work with technical support, communications support, and vendors to resolve problems
  • In coordination with COE, troubleshoot production issues that may directly impact banking customer experience and technical production incidents
  • Work to expand security knowledge of banking and workgroup software and to maintain current in network, mainframe, client server, and internet/intranet platforms
  • Documenting policies, processes and procedures of new and existing duties
  • Reviewing Cloud technologies for Infrastructure solution alternatives Experience in working with QoS and Voice Networks
  • Experience following change management and change control processes ·
  • Experience with network standards, Voice, Video, Routing, switching, Firewall, Load Balancer and Wireless ·
  • Familiarity with 802.1x, Cisco ACS, PKI, EAP.
  • Understanding of Cisco ASA Firewalls (8.x or later), VPN, PKI, and AAA. Basic Qualifications:
  • Experience installing, configuring, customizing and supporting enterprise technologies such as (SIP, IPC, CUCM, UCCE, LAN/WAN Routers, Five9 etc.)
  • Experience in working with Five9 VoIP systems

Key Skill Sets or Knowledge Requirements:

  • Ability to reason and think logically with strong customer service and communication skills
  • Excellent attention to detail in regards to project planning and documentation, organized
  • Good work ethic
  • Display willingness to help others, professional demeanor
  • Provide good judgment, implement solutions, and resolve conflicts, all in a multi-tasked team environment
  • Project Management skills, completing tasks within budget and on time

Desired Career Experience & Education Requirements:

  • 5 years related experience including hands on UCCX experience
  • Extensive knowledge of subnetting
  • Solid understanding of routing protocols BGP, OSPF, & EIGRP, layer 2 protocols RSTP and vPC
  • Network monitoring and troubleshooting - SolarWinds, PRTG, Cisco Prime, Wireshark
  • Experience with:

        • Cisco DMVPN,UCCX, IPSEC,GRE
        • Access control list (ACLs), VRF, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS), Quality of Service (QoS) and VoIP
        • Design, provisioning and troubleshooting of WAN and LAN connectivity technologies
        • WAN Acceleration technologies
  • High School Diploma 



  • Bachelor's Degree in Computer Science or related field 
  • Cisco Certified Network Professional (CCNP Voice), Network Administrator 



Job Functions and Work Environment:


While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



Equal Employment Opportunity:


BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.


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