• ServiceNow System Developer

    Job Locations US-CA-San Diego County
    Job ID
    2018-2190
    Job Type
    Regular Full-Time
    Department
    Information Technology
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $9 billion in assets, is one of the fastest growing internet banks in the nation and is rated in the top 5 of online banks in the country!   We are very forward thinking, technologically sophisticated, and a pioneer in our industry!   

     

    ​The ServiceNow Systems Developer is responsible for the solutions architecture, configuration, administration, design, development, documentation and technical support of our ServiceNow instance.  The role will also include serving as a integration lead across the various ITSM, Resource, Project and Operations modules and will need the following experience:

     

    • ITIL certified and have a fundamental understanding of IT service management and the ITIL business processes
    • Demonstrate proven development experience in ServiceNow application customization using client scripts, Business Rules, UI Scripts etc. 
    • Ability to create, administer and manage Workflow Configuration
    • Experience and knowledge of web applications, networks, protocols, email (SMTP, POP3) and active Directory, LDAP
    • Implement, document and maintain BofI’s ServiceNow platform.
    • Maintain in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness
    • Test, analyze, collaborate and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules 
    • Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes 
    • Use best practices for development, conducts thorough testing, analysis, and certification of changes to ServiceNow
    • Ensure all assigned project tasks required for the implementation of ServiceNow are completed on schedule 
    • Adhere to change management best-practices through testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment 
    • Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes 
    • Log technical support incidents, problems and requests into ServiceNow and will monitor incidents assigned
    • Participate in problems and knowledge initiatives and other process improvements 
    • Provide technical support to BofI technical and business teams utilizing ServiceNow 
    • Escalate performance issues, unresolvable incidents and service interruptions to ServiceNow technical support
    • Create and update incident records in ServiceNow 
    • Monitor and test for optimal system performance
    • Need to remain current in industry trends in Information Technology including ITIL and ITSM best practices 
    • Ensure expertise in technology relevant to the position; proactively uses most current technology to further teamwork, client service, and efficiency

    Key Skill Sets or Knowledge Requirements:

    • Talent for creating team satisfaction; demonstrated ability to focus on the team value in all work
    • High client service ethic and a proven record in delivering exemplary client satisfaction to team
    • Excellent writing skills; ability to present complex ideas succinctly and clearly
    • Proficiency with Microsoft Office programs, including Word, Outlook, Excel, and PowerPoint
    • Strong technical aptitude and understanding, including ability to quickly learn new applications. 
    • Focused listening skills to properly determine and meet technical requirements
    • Sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
    • Time management and communications skills are required to keep on task and work collaboratively in a team environment
    • Partner with internal IT resources and business process owners to deliver high quality work product 
    • Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines
    • Flexibility regarding work schedule to meet position needs outside of regular business hours
    • Work effectively under pressure and to meet deadlines under sometimes stressful conditions
    • Reliable, dependable and motivated to respond to requests in a timely fashion

    Desired Career Experience & Education Requirements:

    • 5+ years of experience in IT Operations and/or 5+ years of experience with IT Service Management tools
    • 2+ years of experience with developing and administering ServiceNow
    • Very knowledgeable of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
    • Also, knowledgeable of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases
    • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
    • Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
    • Experienced at documenting code and system processes and procedures in a clear manner
    • Excellent teamwork skills and a strong client service orientation
    • Participate in local area Service-Now User Groups (SNUG)

     

    Preferred:

    •  ITIL certifications 
    • Experience in these areas: Active Directory; Single Sign-on using: Digested Token, SAML 2.0. & Web Services integrations

     

    Job Functions & Work Environment:

     

    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

     

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

     

     

    Equal Employment Opportunity:

     

    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

     

     

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