• Senior Applications Engineer (IVR)

    Job Locations US-CA-San Diego
    Job ID
    Job Type
    Regular Full-Time
    Centers of Excellence
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets is one of the fastest growing banks in the nation. We are rated in the top 5 online banks in the country!  


    Join this newly formed business area and team. 

    • Develop and maintain complex, large-scale IVR applications following customer first design principles at all times
    • Create and document system requirements (including VUIs and call flows)
    • Deploy application code for new functionality and perform smoke testing
    • Continually evaluate existing functionality and pro-actively identify opportunities for improvement
    • Integrate functionality with databases to support two way customer interactions
    • Modify and maintain current application code, and adhere to standard software development life cycle processes used within the organization
    • Evaluate and provide recommendations for improvements and ​technologies
    • Regularly communicate transparent project progress and requirements with business stakeholders, systems vendors, and internal team members

    Key Skill Sets or Knowledge Requirements:

    • Demonstrated project management skills with a sense of commitment and urgency​
    • Development skills, including Voice XML, Java, J2EE, SOAP, REST API’s
    • Understanding of collaboration in an Agile environment
    • ​A fierce dedication to the delivering the optimal customer experience within the IVR​
    • A propensity to master the understanding and application of new technology
    • Ability to thrive in a fast-moving, complex and innovative multi-billion dollar bank
    • Creative and analytical thinker with strong problem-solving skills
    • Must be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities

    Desired Career Experience & Education Requirements:

    • 3+ years of IVR development and implementation
    • Deep knowledge of IVR platforms, management, and best practices
    • Working understanding of general telephony, routing and contact center platform administration
    • BA in Computer Science or related field


    • Five9
    • Experience working with Nuance solutions


    Job Functions and Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.




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