• IVR Engineer

    Job Locations US-CA-San Diego
    Job ID
    Job Type
    Regular Full-Time
    Centers of Excellence
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets is one of the fastest growing banks in the nation. We are rated in the top 5 online banks in the country!  


    As an IVR Engineer, you’ll have the unique opportunity to leverage your creative problem solving skills while making a meaningful impact on day-to-day IVRs. You’ll be a member of the Omnichannel team, but the first person focused on IVRs exclusivel. 


    Specific areas of concentration include:

    • You’re the IVR guru; maintain broad ownership of all IVRs in the Bank, ensuring everything we design and release always focuses on the customer first
    • Develop and support an integrated self-service solution to allow customers to self-help wherever possible
    • Develop directed dialogue speech recognition solutions to eliminate the old way of interacting with IVRs
    • Deploy application code for new functionality following PMO & SDLC processes
    • Continually evaluate existing functionality and customer interaction to proactively identify opportunities for improvement


    Key Skill Sets or Knowledge Requirements:

    • A natural desire to achieve the impossible; when others see an insurmountable wall, you see an obstacle that can be overcome.
    • Technical savvy and intellectual curiosity to rapidly master new technology; comfort with cloud solutions and the desire to explore the next big thing
    • Demonstrated project management skills with a sense of commitment and urgency​
    • Development skills, preferably including Voice XML, Java, J2EE, SOAP, and/or REST API’s
    • ​A fierce dedication to the perfecting customer experience within the IVR​

    Desired Career Experience & Education Requirements:

    • 3+ years of Java or IVR development and implementation preferred

    • Knowledge of IVR platforms, management, and best practices

    • Working understanding of general telephony, routing and contact center platform administration

    • BA in Technology or related field



    Job Functions and Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.




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