Branchless industry pioneer, BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets is one of the fastest growing banks in the nation! We are rated in the top 5 of online banks in the country!
Our Trustee and Fiduciary Services division provides specialized software and consulting services to Chapter 7 and non-bankruptcy trustees in all 50 states.
The Software Support Representative will be responsible for providing technical (IT) support related to our proprietary software offerings via telephone. You will also be responsible for resolving customer issues and logging detailed activities related to each call into internal ticketing system. This position reports directly to the Supervisor of the Contact Center. A successful contact center representative must possess a drive toward excellence, be responsive, self-motivated, and a strong communicator. Additionally, representatives must be adaptable, demonstrate ownership and exercise the golden rule in every interaction.
Job Functions & Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Employment Opportunity:
BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.