• Business Systems Analyst (ECM)

    Job Locations US-CA-San Diego
    Job ID
    Job Type
    Regular Full-Time
    Centers of Excellence
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $9 billion in assets is one of the fastest growing banks in the nation.  We are rated in the top 5 of online banks in the country! 


    As an  Business Systems Analyst (ECM),  you will be the founding member of a brand new team in the Centers of Excellence responsible for successfully designing and managing the document management, OCR, and e-sign platforms throughout the Bank.


    Specific areas of concentration include:


    • Partner closely with diverse business units to scope, document, and implement Enterprise Content Management (ECM) solutions to meet their needs, including document management, OCR, and e-sign functionality
    • Pilot new use cases for the application of OCR and e-sign technology
    • Proactively identify workflows and automation opportunities within the platform
    • Ensure all releases follow the appropriate SDLC protocols, migrating from lower environments to production.
    • Write requirements and partner with internal resources to integrate document storage with internal systems via API
    • Develop and maintain current configuration and maintenance documentation for all customer contact channels
    • Migrate new features and functionality from lower environments to production following change release best practices
    • Perform "day in the life" reviews of how business users utilize the platform and proactively identify improvement opportunities to drive efficiency and best practices
    • Troubleshoot user issues, setting up profiles and assisting with business adoption of the ECM platform

    Key Skill Sets or Knowledge Requirements:

    • A natural desire to achieve the impossible; when others see an insurmountable wall, you see an obstacle that can be overcome
    • Technical savvy and intellectual curiosity to rapidly master new technology
    • ​Broad understanding of technical concepts and principles to ensure scalable solution design and system management​​
    • Ability to thrive in a fast-moving, complex and innovative multi-billion dollar bank
    • Creative and analytical thinker with strong problem-solving skills
    • Demonstrated project management skills with a sense of commitment and urgency
    • Nice to have, but not required:

      • Familiarity with OpenText Content Management or ApplicationXtender, OCR, and e-signature tools


    Desired Career Experience & Education Requirements:

    • Progressive experience in a business analyst, system analyst, or other technical or systems administrator role

    • Bachelor’s Degree in Business, Technology, or related field


    Job Functions & Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.



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