• ECM System Analyst

    Job Locations US-CA-San Diego
    Job ID
    Job Type
    Regular Full-Time
    Centers of Excellence
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $8 billion in assets is one of the fastest growing banks in the nation.  We are rated in the top 5 of online banks in the country! We are a branchless bank and an industry pioneer!


    As an ECM Specialist, you will be part of the Centers of Excellence responsible for successfully managing, customizing, integrating and optimizing the Metastor ECM platform.


    Specific areas of concentration include:

    • Provide daily oversight and management of the ECM platform
    • Partner with stakeholders to extract clear business requirements which allow the Business to successfully migrate from legacy document management systems to the ECM platform
    • Configure functionality per specifications in lower environments, following PMO processes for testing and release
    • Write requirements and partner with internal resources to integrate document storage with internal systems via API
    • Develop and maintain current configuration and maintenance documentation for all customer contact channels
    • Migrate new features and functionality from lower environments to production following change release best practices
    • Perform "day in the life" reviews of how business users utilize the platform and proactively identify improvement opportunities
    • Troubleshoot user issues, setting up profiles and assisting with business adoption of the ECM platform
    • Design and deliver platform training for business and power users

    Key Skill Sets or Knowledge Requirements:

    • Understanding of agile concepts and OpenText Content Management or ApplicationXtender, and Client-side Add-ons 
    • OpenText Integration architecture and tools
    • ​Broad understanding of technical concepts and principles to ensure scalable solution design and system management​​
    • ​​​A fierce dedication to the delivering the optimal internal and external customer experience ​
    • A propensity to rapidly master the understanding and application of new technology
    • Ability to thrive in a fast-moving, complex and innovative multi-billion dollar bank
    • Creative and analytical thinker with strong problem-solving skills
    • Flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities ​
    • Demonstrated project management skills with a sense of commitment and urgency
    • Broad understanding of technical concepts and principles to ensure scalable solution design and system management​
    • Demonstrated project management skills with a sense of commitment, urgency and collaboration in an Agile environment​



    Desired Career Experience & Education Requirements:

    • 3+ years of experience working in direct support of an enterprise content management system as a system ​administrator or related role
    • Demonstrable understanding of content management and OCR best practices to promote scalability​
    • BA in Computer Science or related field

    Preferred direct experience:

    • OpenText ApplicationXtender or MetaStor
    • OCR tools
    • e-signature tools



    Job Functions & Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.



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