• IT Support Technician

    Job Locations US-CA-San Diego
    Job ID
    Job Type
    Regular Full-Time
    Information Technology - Services
  • Description:

    BofI Federal Bank [NASDAQ: BOFI] with over $9 billion in assets is one of the fastest growing banks in the nation. We are rated in the top 5 online banks in the country!  


    The IT Support Technician will asset tagging, imaging, deployments, and reclamations are essential.  Most of the time this is done via phone and remote tools.  These duties are performed while meeting established departmental service level agreements and with exemplary customer service focus.

    Key Skill Sets or Knowledge Requirements:

    • IT Customer Service experience
    • IT desktop support (PC and Macintosh) experience
    • Server administration and support
    • Knowledge of banking software administration
    • Certification(s) in Microsoft applications or IT related subjects


    Desired Career Experience & Education Requirements:


    • Handle all incoming IT Support calls, emails, and tickets. Triage issues as they arrive and route issues to relevant departments
    • Asset tagging, entering asset information, and reclaiming assets
    • Responsible for first level problem resolution - Help Desk function
    • Manage IT Support ticket system and assist IT Support to meet Service Level Agreement goals
    • Responsible for the maintenance, monitoring, and troubleshooting of all company workstations systems
    • PC and Macintosh hardware installation and maintenance.  PC and Macintosh software installation and support
    • Provide excellent customer support to our on-site and remote employees via phone and/or remote desktop sessions
    • Assist IT Support staff with workstation imaging system for the deployment of new workstations and the administration of corporate mobile device management program
    • Provide hardware and software user training and support for in-house software applications
    • Good analytical and troubleshooting skills
    • Knowledge of Windows Operating systems and Microsoft applications
    • Ability to install PC operating systems and supporting software
    • Working knowledge of computer networks – Cisco, Microsoft
    • Flexible work hours including rotating on call for off hours support
    • Associates degree or equivalent work experience recommended
    • Customer service experience



    Job Functions and Work Environment


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


    Equal Employment Opportunity


    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.



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