• Banking Specialist

    Job Locations US-KS-Kansas City
    Job ID
    2018-2393
    Job Type
    Regular Full-Time
    Department
    Trustee & Fiduciary Services
  • Description:

    BofI Federal Bank (NASDAQ: BOFI) with over $9 billion in assets is one of the fastest growing digital banks in the nation and is rated in the top 5 of online banks in the country!   We are a very forward thinking, technologically sophisticated, pioneer in our industry!

     

    Our Trustee and Fiduciary Services division provides specialized software and consulting services to Chapter 7 and non-bankruptcy trustees in all 50 states.

     

    This position will support multiple products and platforms from a top tier perspective. Responsible for banking support including issue identification and resolution, pro-actively monitoring banking systems and performing maintenance to ensure no interruption of service is experienced by internal or external users. Additionally, this position involves project tracking and regular communications to business partners.

     

    Job responsibilities include:

    • Third level support for internal and external clients using proprietary software products over multiple business units
    • Comply with outlined SLA's
    • Resolve client reported issues prior to deployment working closely with team leader and development team 
    • Pro-actively monitor court based systems to ensure compatibility with proprietary software products
    • Promptly analyze reported issues and determine path for resolution
    • Test new software versions compatibility with operating systems, third party applications, etc.
    • Participate in the review and management of system enhancement requests generated by client
    • Research any data-related issues
    • Report projects required on a weekly, monthly basis
    • Backup for daily banking and custom reporting responsibilities
    • Assist with special projects
    • Able and willing to work 50 hours a week with every other month on-call

     

    Key Skill Sets or Knowledge Requirements:

    • Balance multiple competing projects and priorities well
    • Excel in dynamic, fast-paced work environment
    • Exceptional verbal and written communication skills
    • Accuracy
    • Analyze data to ensure smooth transition of systems for clients
    • Work efficiently and independently
    • Willing to help team
    • Effective decision making
    • Understanding of systems comes easily

    Desired Career Experience & Education Requirements:

    • 3 years customer service 
    • Experienced in handling and analyzing data flow through multiple systems along with multiple projects/initiatives simultaneously
    • Data conversion/client onboarding 
    • High School diploma

    Preferred:

    • Bachelors degree 
    • Bankruptcy experience 

     

    Job Functions and Work Environment:

     

    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

     

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

     

     

    Equal Employment Opportunity:

     

    BofI Federal Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

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